We’ve got your back.
Setup help, troubleshooting, warranty and repairs — handled by people who know the gear. We diagnose remotely first, so most issues are solved without anything leaving your room.
Support, close to you.
Approved returns are routed to the nearest center — reducing shipping time, cost and hassle wherever you are.
Funa Digitalni
Vrhnika, Slovenia
Vinshine Audio
33 Ubi Avenue 3, Singapore
TEK Specialist
Buda, Texas
How a service works.
All repair and warranty services are authorised first. Here’s the simple path from issue to resolution.
Reach out
Fill in the Technical Support form below with your product and a clear description of the issue. We aim to reply within 24–48 hours.
Remote diagnosis
Before any return, our tech team troubleshoots with you via email, WhatsApp or phone. A few back-and-forths help us pinpoint the cause and often resolve it without shipping.
Authorization (RMA#)
If a return is needed, we authorise the service and issue an Authorization Number (RMA#). All repair and warranty work must be authorised first.
Ship it back
Pack the product in its original box and send it with tracking to the designated service center nearest you. We’ll take it from there.
Before we approve a return, our tech team will try to resolve the problem remotely via email, WhatsApp or phone. It may take a few back-and-forths to fully understand what’s going on — we appreciate your patience, as it helps us fix things as fast as possible.
Policies & guides.
The details behind the service — plus setup help to get the best from your system.
Tell us what’s happening.
Tell us what you have, or what you are trying to fix. The more you say about the system it has to live in, the more useful the answer is.
Monday to Friday, 10:00 to 18:00 Singapore time